Privacy Policy

Welcome to ErgoAssembly (the "Website", "we", "us", "our"). ErgoAssembly is a commercial brand and web platform operated legally by Ergo Setup Boston LLC, a single-member limited liability company organized under the laws of the Commonwealth of Massachusetts. We are committed to protecting the privacy and personal data of our users and clients residing or requesting services within the Greater Boston metropolitan area, including Boston, Cambridge, Somerville, and surrounding municipalities in Massachusetts.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, use our contact or quote request forms, or interact with our integrated live chat services. By using our website and services, you consent to the data practices described in this policy.

We collect personal information that you voluntarily provide to us when requesting a quote, booking a service, subscribing to our blog, or communicating with us. This information includes:

• Contact Data: Your full name, email address, telephone number, and physical service address (including street address, unit number, city, state, and ZIP code).

• Service Reference Data: Photographs of your furniture items, packaging boxes, and assembly spaces, as well as digital copies of manufacturer assembly instructions. This media is uploaded voluntarily through our contact and quote forms.

• Communication Logs: Text transcripts, questions, and data provided during live chat sessions or contact form submissions. Our live chat tools capture conversation details to enable real-time service coordination.

• Technical & Usage Data: IP addresses, browser types, operating systems, referring URLs, and page interaction metrics, which are automatically logged via cookies and standard analytical tools to optimize site performance.

All data collected by ErgoAssembly and Ergo Setup Boston LLC is processed strictly for purposes aligned with our commercial activity, including:

• Service Assessment & Quoting: Analyzing the reference photos and descriptions of your furniture to calculate accurate, upfront flat-rate pricing.

• Service Fulfillment: Scheduling appointments, dispatching specialized assembly technicians, and conducting the assembly and calibration of your furniture.

• Customer Support: Providing assistance, answering inquiries, and coordinating schedules via our live chat systems, email, or telephone.

• Business Communications: Sending service confirmations, updates, billing statements, and promotional or informative content (such as blog updates) if you have consented to receive them.

• Compliance & Legal Protection: Enforcing our Terms and Conditions, protecting the physical safety of our technicians, preventing fraudulent activity, and complying with local and state regulatory requirements.

Our processing of your personal information is based on the following legal foundations:

• Contractual Necessity: To take steps at your request prior to entering into a service agreement (e.g., providing a quote) and to perform the contracted furniture assembly services.

• Consent: When you voluntarily upload reference photos, share information in the live chat, or subscribe to communications.

• Legitimate Interests: To maintain, protect, and improve our website and services, and to guarantee the safety of our field technicians.

• Legal Obligation: To comply with applicable tax, accounting, and consumer protection laws within the Commonwealth of Massachusetts.

In compliance with the Massachusetts Data Protection Act and the Standards for the Protection of Personal Information of Residents of the Commonwealth (201 CMR 17.00), Ergo Setup Boston LLC maintains a comprehensive Written Information Security Program (WISP).

We implement and enforce administrative, technical, and physical safeguards appropriate to the size and nature of our business. These measures include secure SSL/TLS encryption for data transmission, restricted access controls to personal data (limiting access only to authorized personnel and technicians who require the information to perform services), and secure storage protocols. However, please be aware that no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

We do not sell, rent, trade, or lease your personal information to third parties. We only share your data with trusted partners and service providers under strict confidentiality agreements for the following purposes:

• Operations Support: Hosting providers, scheduling software platforms, database administrators, and live chat infrastructure services that enable our digital operations.

• Payment Processing: Secure, third-party payment processors who handle credit card transactions. We do not store full credit card numbers on our servers.

• Local Technicians: Subcontracted or employed assembly technicians who receive only the necessary contact details, service address, and reference photos to carry out the on-site assembly.

• Legal Obligations: If required by law, court order, subpoena, or government regulation, or to protect the rights, property, and safety of Ergo Setup Boston LLC, our technicians, or our clients.

We retain your personal information only for as long as is necessary to satisfy the purposes outlined in this Privacy Policy, including fulfilling assembly services, maintaining customer relations, resolving disputes, and satisfying legal, tax, or reporting requirements. Reference photos uploaded for quoting are periodically purged from our active files once the service is completed or if the quote is declined and expired.

Under applicable federal and Massachusetts consumer protection laws, you have the right to:

• Access the personal information we hold about you.

• Request the correction of inaccurate or incomplete personal data.

• Request the deletion of your personal data, subject to certain legal obligations that require us to retain records (e.g., tax records or proof of service).

• Object to or restrict the processing of your data for marketing purposes.

To exercise any of these rights, please contact us at Info@ergoassemblyboston.com.

If you have any questions or concerns regarding this Privacy Policy or our data management practices, please contact us at:

Ergo Setup Boston LLC (d/b/a ErgoAssembly)

Email: Info@ergoassemblyboston.com